Effective 01/15/25

This Terms of Service Agreement (“Agreement”) governs Customer's access to and use of the Services provided by Wood Wide AI, Inc., a Delaware corporation (“Wood Wide AI”). By clicking "I Accept," "I Agree," or a similar button, creating an account, or accessing or using the Services, Customer agrees to be bound by this Agreement. If Customer is entering into this Agreement on behalf of an organization, Customer represents and warrants that Customer has authority to bind that organization to this Agreement. If Customer does not agree to this Agreement, Customer may not access or use the Services.

Effective Date: The earlier of (a) Customer's initial access to the Services or (b) Customer's acceptance of this Agreement.

1. SERVICES AND ACCESS

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1. Description. Wood Wide AI provides cloud-based API services that allow customers to access Wood Wide AI's platform of pre-built machine learning models for data analysis applications (the "Services"). The Services are designed for data analysis use cases and incorporate technology licensed from Carnegie Mellon University (“Carnegie Mellon”).

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2. Grant of Access. Wood Wide AI grants Customer a limited, non-exclusive, non-transferable, and revocable license to access and use the Services solely for Customer's internal business purposes in accordance with this Agreement. Wood Wide AI reserves all rights not expressly granted to Customer.

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3. Authorized Users. The Services may only be accessed by Customer's employees, consultants, contractors, and agents who are authorized by Customer to access and use the Services ("Authorized Users"). Customer is responsible for ensuring all Authorized Users comply with this Agreement and are at least 16 years old. Customer shall be responsible for the security of user identification and passwords and shall not permit sharing of credentials. Customer shall ensure that each Authorized User has a unique API key and account credentials. Sharing of credentials or API keys among multiple individuals is prohibited.

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4. Early Access/Beta Features. From time to time, Wood Wide AI may make certain features, models, APIs, or functionality available to Customer on an early access, beta, preview, or experimental basis (“Early Access Features”). Early Access Features are made available solely for testing and evaluation and are provided “AS IS” and without any warranties, indemnities, commitments, service levels, support obligations, or representations of any kind. Customer acknowledges and agrees that: (a) Early Access Features may be incomplete, inaccurate, unreliable, or not fully functional; (b) Early Access Features may be modified, suspended, or discontinued at any time without notice; (c) Wood Wide AI has no obligation to provide uptime, availability, durability of data, or any service-level commitments for Early Access Features; (d) Wood Wide AI’s indemnification obligations do not apply to Early Access Features; and (e) Customer assumes all risks arising from use of Early Access Features. Customer agrees to provide feedback regarding Early Access Features, and Wood Wide AI may use such feedback without restriction.

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5. Account Registration and API Keys. To access the Services, Customer must create an account by providing accurate, current, and complete registration information. Customer agrees to maintain and promptly update this information. Wood Wide AI may refuse registration or cancel accounts at its discretion. Upon account creation and payment of applicable fees, Wood Wide AI will issue Customer one or more API keys to access the Services. Each API key is issued on a per-user basis and may only be used by a single Authorized User. Customer shall not share, transfer, publish, or otherwise disclose API keys to any third party. Customer is responsible for all activity occurring under Customer's API keys. Customer must immediately notify Wood Wide AI of any unauthorized use or suspected compromise of an API key. Wood Wide AI may revoke, suspend, or regenerate API keys at any time for security reasons, suspected misuse, or breach of this Agreement.

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2. API USAGE AND TECHNICAL REQUIREMENTS

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1. API Access and Rate Limits. Customer's use of the Services is subject to usage limits, rate limits, and other technical restrictions as determined by Wood Wide AI and communicated through the Services interface or documentation. Wood Wide AI may modify these limits at any time with reasonable notice.

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2. API Versioning. Wood Wide AI may update, modify, or deprecate API versions. Wood Wide AI will provide reasonable advance notice of material changes or deprecations, but Customer is responsible for updating integrations to maintain compatibility.

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3. Service Availability. While Wood Wide AI uses commercially reasonable efforts to maintain Services availability, Wood Wide AI does not guarantee uninterrupted access and may perform maintenance that temporarily affects availability. Customer acknowledges that the Services rely on third-party cloud infrastructure providers, and Wood Wide AI disclaims all liability for service interruptions, data loss, security incidents, or performance issues caused by such third-party cloud infrastructure providers, including but not limited to Amazon Web Services, Microsoft Azure, Google Cloud Platform, or other hosting and infrastructure services.

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4. Customer Infrastructure Obligations. Customer is responsible for providing its own hardware, equipment, and IT infrastructure necessary to use the Services. Wood Wide AI does not support Customer's infrastructure or assume liability for any associated data loss or recovery issues. Sufficient internet connectivity must be maintained by Customer.

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5. Shared Responsibility Model. Customer acknowledges that the Services operate under a shared responsibility model typical of cloud-based services. While Wood Wide AI is responsible for the security and availability of the Services application layer, Customer is responsible for: (a) securing Customer's access credentials and user accounts; (b) configuring appropriate access controls and permissions; (c) maintaining the security of Customer's network and systems used to access the Services; and (d) implementing appropriate data backup and business continuity measures. Wood Wide AI's responsibility does not extend to the underlying cloud infrastructure, which is managed by third-party providers subject to their respective terms and service level agreements.

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3. RESTRICTIONS AND PROHIBITED USES

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1. General Restrictions. Customer will not, and will not permit anyone else to: (a) provide access to, distribute, sell or sublicense the Services to a third party; (b) use the Services on behalf of, or to provide services to, any third party; (c) use the Services to develop a competing service; (d) reverse engineer, decompile, disassemble, or seek to access the source code of the Services; (e) modify or create derivative works of the Services; (f) remove proprietary notices; (g) publish benchmarks or performance information; (h) interfere with the Services' operation or conduct security testing; (i) transmit malware; (j) engage in fraudulent, illegal, or unethical activities; or (k) use the Services to store or transmit offensive, illegal, defamatory, or inappropriate content.

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2. High Risk Activities and Sensitive Information. Customer must not use the Services with "Sensitive Information" or for "High Risk Activities. Customer acknowledges that the Services are not intended to meet legal obligations for Sensitive Information or High Risk Activities, and Wood Wide AI is not a HIPAA Business Associate. Customer accepts all liability for claims arising from High Risk Activities and/or Sensitive Information. For purposes of this Agreement, "High Risk Activities" means activities where use or failure of the Services could lead to death, personal injury or environmental damage, including those impacting life support systems, emergency services, nuclear facilities, autonomous vehicles or air traffic control; and "Sensitive Information" means any (a) special categories of data under GDPR Article 9(1), (b) protected health information under HIPAA, (c) payment card data subject to PCI DSS, (d) information protected under COPPA or Gramm-Leach-Bliley Act, (e) social security numbers, driver's license numbers or government ID numbers, or (f) similar data protected under applicable laws.

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3. Model and Output Restrictions. Customer shall not, and shall not permit any third party to: (a) use any output, prediction, or result generated by the Services (“Output”) to train, fine-tune, or improve any machine learning model; (b) create datasets, embeddings, or model weights derived from Output; (c) attempt to reconstruct, extract, or derive the underlying models, algorithms, architecture, or software of the Services; (d) benchmark the Services or publish performance results without Wood Wide AI’s prior written consent; or (e) use the Services or Output to develop or offer products or services that are competitive with the Services. Wood Wide AI may immediately suspend Customer’s access for suspected violation of this Section.

4. CUSTOMER DATA AND MACHINE LEARNING

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1. Ownership and License. Customer owns all rights, title, and interest to Customer's data submitted through the Services ("Customer Data"). Customer grants Wood Wide AI the non-exclusive, worldwide right to use, copy, store, transmit, display, modify and create derivative works of Customer Data, but only as necessary to provide, maintain and improve (including through machine learning techniques) the Services and support.

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2. Customer Input Responsibility. Customer is solely responsible for the quality, accuracy, legality, and appropriateness of all data, prompts, queries, and other inputs submitted to the Services (“Customer Inputs”). Customer acknowledges that the Services are designed for numeric, structured, and tabular data and may not operate correctly with unstructured, anomalous, or unsupported data types. Wood Wide AI shall have no liability arising from Customer Inputs or results generated from Customer Inputs.

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3. Customer Environment and Integration. Customer is solely responsible for configuring, operating, securing, and maintaining its systems, networks, data pipelines, integrations, and infrastructure used to access the Services (“Customer Environment”). Wood Wide AI is not responsible for and shall have no liability arising from: (a) delays, failures, or performance issues caused by the Customer Environment; (b) Customer’s integration or use of third-party systems, libraries, tools, or code; (c) the quality or completeness of Customer Data; or (d) Customer’s failure to adhere to the technical requirements specified by Wood Wide AI. The performance, accuracy, and reliability of the Services may depend on Customer’s compliance with these requirements.

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4. Use of Artificial Intelligence. Customer acknowledges that Wood Wide AI may employ artificial intelligence in providing the Services. Customer acknowledges that artificial intelligence systems are a rapidly evolving field. While Wood Wide AI is always working to improve the Services, due to the probabilistic nature of machine learning, the Services may provide inaccurate output or otherwise not always produce the intended results. By using the Services, Customer consents to AI usage and provides Customer Data with awareness of Wood Wide AI's AI employment.

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5. Model Training and Improvement. Customer acknowledges that Wood Wide AI may use aggregated, anonymized insights derived from Customer Data to improve the Services and develop new machine learning models, provided such use does not identify Customer or reveal Customer's Confidential Information.

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6. Security and Data Processing. Wood Wide AI implements commercially reasonable administrative, technical, and physical safeguards to protect Customer Data against unauthorized access, disclosure, alteration, or destruction. All storage and processing occurs in the United States.

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7. Results and Output Disclaimers. Customer acknowledges that machine learning models may produce inaccurate, incomplete, or biased results. Customer is solely responsible for validating, interpreting, and acting upon any results or outputs from the Services. Customer shall not rely on the Services or Output for decisions involving safety, financial commitments, legal obligations, regulatory compliance, or other high-impact business decisions. Wood Wide AI disclaims all liability for decisions made based on Output.

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5. THIRD-PARTY PLATFORMS AND INFRASTRUCTURE. Customer may choose to use the Services with any platform, add-on, service or product not provided by Wood Wide AI related to the Services ("Third-Party Platforms"). Use of Third-Party Platforms is subject to Customer's agreement with the relevant provider and not this Agreement. Wood Wide AI does not control and has no liability for Third-Party Platforms, including their security, functionality, operation, availability or interoperability. Customer further acknowledges that Wood Wide AI's provision of the Services depends on third-party cloud infrastructure, hosting services, content delivery networks, and other technology providers ("Third-Party Infrastructure"). Wood Wide AI disclaims all liability for any failures, outages, security breaches, data loss, or other issues arising from Third-Party Infrastructure, and such events shall not constitute a breach of this Agreement by Wood Wide AI.

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6. LICENSED TECHNOLOGY. Customer acknowledges that the Services incorporate technology licensed from Carnegie Mellon. THE INTELLECTUAL PROPERTY, TECHNOLOGY, INFORMATION, PRODUCTS AND/OR MATERIALS FURNISHED OR MADE AVAILABLE HEREUNDER ARE FURNISHED OR MADE AVAILABLE, IN WHOLE OR IN PART, BY COMPANY UNDER A LICENSE FROM CARNEGIE MELLON UNIVERSITY. CARNEGIE MELLON MAKES NO WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, AS TO ANY MATTER INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, EXCLUSIVITY OR RESULTS OBTAINED FROM USE OF ANY INTELLECTUAL PROPERTY, TECHNOLOGY, INFORMATION, PRODUCTS AND/OR MATERIALS FURNISHED OR PROVIDED. FURTHER, CARNEGIE MELLON MAKES NO WARRANTIES OF ANY KIND WITH RESPECT TO FREEDOM FROM PATENT, TRADEMARK, OR COPYRIGHT INFRINGEMENT, OR THEFT OF TRADE SECRETS AND DOES NOT ASSUME ANY LIABILITY HEREUNDER OR OTHERWISE FOR ANY INFRINGEMENT OF ANY PATENT, TRADEMARK, OR COPYRIGHT ARISING FROM THE USE OF THE INTELLECTUAL PROPERTY, TECHNOLOGY INFORMATION, PRODUCTS AND/OR MATERIALS.

CARNEGIE MELLON SHALL NOT BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY REASON WHATSOEVER ARISING OUT OF OR RELATING TO THIS AGREEMENT FOR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS LOSS OF PROFITS OR INABILITY TO USE SAID INTELLECTUAL PROPERTY, TECHNOLOGY, INFORMATION, PRODUCTS AND/OR MATERIALS OR ANY APPLICATIONS OR DERIVATIONS THEREOF, EVEN IF CARNEGIE MELLON AND/OR ANY OF ITS LICENSEES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7. SUPPORT. Wood Wide AI will use commercially reasonable efforts to provide Customer with technical support for the Services during Wood Wide AI's normal business hours via email or other designated channels. Support includes assistance with troubleshooting, bug fixes, and general usage questions related to the Services. Unless otherwise agreed, support does not include: (1) on-site services; (2) training; (3) support for third-party products or services; or (4) custom development or feature requests. Wood Wide AI shall have no service-level obligations for Early Access Features, and outages or performance issues with Early Access Features shall not constitute a breach of this Agreement.

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8. SUSPENSION OF SERVICE. Wood Wide AI may suspend Customer's access to the Services if Customer breaches any provision of this Agreement, if Customer's account is 30 days or more overdue, or if Customer's actions risk harm to other customers or the security, availability or integrity of the Services. Where practicable, Wood Wide AI will use reasonable efforts to provide Customer with prior notice of the suspension.

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9. FEES AND PAYMENT. 

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1. Pricing. Customer agrees to pay the fees displayed on Wood Wide AI's website or within the Services at the time of purchase. Wood Wide AI offers the following pricing options:

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1. Pay-As-You-Go Credits. Customer may purchase credits in advance to use the Services on a usage-based basis. Credits are deducted on a per-API-call basis at the rates displayed on Wood Wide AI's website or within the Services. Credits are non-refundable, non-transferable, and have no cash value. Unused credits expire twelve (12) months from the date of purchase unless otherwise specified at the time of purchase. Wood Wide AI may modify credit pricing and deduction rates upon 30 days' notice; provided, however, that credits already purchased will be honored at the deduction rates in effect at the time of purchase.

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2. Subscription Plans. Customer may elect to purchase a subscription plan as described on Wood Wide AI's website. Subscription fees are charged on a per-user basis, with each Authorized User requiring a separate paid subscription. All fees are quoted and payable in U.S. dollars.

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2. Billing. Customer authorizes Wood Wide AI to charge Customer's designated payment method for credit purchases at the time of purchase and, on a recurring basis (monthly or annually, as selected by Customer) for all applicable subscription fees. Customer is responsible for providing valid payment information and maintaining current billing details.

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3. Automatic Renewal. Subscription plans automatically renew for successive periods of the same duration unless Customer cancels before the renewal date through the account settings or by contacting Wood Wide AI. Pay-as-you-go credits do not automatically renew.

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4. Price Changes. Wood Wide AI may modify pricing upon 30 days' notice. For subscription plans,  price changes take effect at the next renewal period. Customer's continued use after a price change constitutes acceptance. For pay-as-you-go credits, price changes apply to credits purchased after the effective date of the change.

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5. Non-Refundable. All fees, including credit purchases, are non-refundable except as expressly provided in this Agreement.

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6. Taxes. Fees exclude applicable taxes. Customer is responsible for all taxes other than Wood Wide AI's income tax.

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7. Late Payment. Late payments on subscription plans are subject to a service charge of 1.5% per month or the maximum allowed by law, whichever is less.

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8. Credit Balance and Account Standing. Customer may view current credit balance and usage history within the Services. If Customer's credit balance reaches zero, access to pay-as-you-go Services will be suspended until additional credits are purchased. Wood Wide AI is not responsible for any interruption in Service resulting from insufficient credits.

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10. TERM AND TERMINATION

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1.  Term. This Agreement commences when Customer accepts this Agreement and continues until terminated. Paid subscriptions renew automatically for successive periods unless Customer cancels through the account settings prior to the renewal date.

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2.  Termination for Cause. Either party may terminate this Agreement immediately upon written notice if the other party: (a) ceases operation, (b) seeks bankruptcy protection, or (c) makes an assignment for the benefit of creditors. Wood Wide AI may terminate this Agreement immediately upon written notice if Customer: (i) materially breaches this Agreement and fails to cure within 5 days of notice, (ii) fails to pay undisputed fees when due, (iii) violates the restrictions in Section 3 (Restrictions and Prohibited Uses), (iv) uses the Services with Sensitive Information or for High Risk Activities, or (v) engages in any conduct that poses a security risk to the Services or other customers. 

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3.  Termination by Wood Wide AI. Wood Wide AI may terminate without cause upon 10 days' written notice to Customer.

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4.  Effect of Termination. Upon termination, Customer's access ceases immediately, and Customer must return or destroy Wood Wide AI's proprietary information. Termination does not affect Customer's payment obligations or entitle Customer to refunds.

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11. INTELLECTUAL PROPERTY. 

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1.  Services. Wood Wide AI owns all rights, title, and interest in the Services and Wood Wide AI's proprietary information, including all software, technologies, methodologies, algorithms, trademarks, copyrights, patents, trade secrets, and other intellectual property. No rights or licenses are granted except as expressly stated in this Agreement.

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2. Outputs. Customer acknowledges that the Services consist of proprietary analytical, computational, and inferential processes, methodologies, and model-driven operations developed by Wood Wide AI. Customer further acknowledges and agrees that, because Outputs arise from such proprietary processes, as between Customer and Wood Wide AI, Wood Wide AI retains all right, title, and interest in and to any Outputs. Wood Wide AI grants Customer a perpetual, worldwide, royalty-free, non-exclusive license to use, reproduce, and internally distribute such Outputs for Customer’s internal business purposes. Without limiting the generality of the foregoing, Wood Wide AI may use aggregated, anonymized insights derived from Outputs for its own business purposes, including improving its services, developing industry benchmarks, and creating derivative works, provided such use cannot identify Customer or Customer's specific operations, data, or business information. 

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12. CONFIDENTIALITY. Customer's use of the Services is subject to the confidentiality obligations set forth in: (a) the Mutual Non-Disclosure Agreement between the parties, if executed, or (b) if no separate NDA has been executed, the following confidentiality terms:

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1. Definition of Confidential Information. "Confidential Information" means all non-public, proprietary, or confidential information disclosed by either party to the other party, whether orally, in writing, electronically, or in any other form, including but not limited to: (a) technical data, algorithms, software, source code, object code, documentation, specifications, designs, and know-how; (b) business information, including pricing, customer lists, financial information, marketing plans, and business strategies; (c) the Services and related documentation; (d) the terms and conditions of this Agreement; (e) any information that is marked, designated, or otherwise identified as confidential or proprietary; and (f) any information that, under the circumstances of disclosure, ought reasonably to be treated as confidential.

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2. Exclusions. Confidential Information does not include information that: (a) is or becomes publicly available through no breach of this Agreement by the receiving party; (b) was rightfully known to the receiving party prior to disclosure without any obligation of confidentiality; (c) is rightfully received by the receiving party from a third party without breach of any confidentiality obligation; (d) is independently developed by the receiving party without use of or reference to the disclosing party's Confidential Information; or (e) is required to be disclosed by law, regulation, or court order, provided that the receiving party gives the disclosing party reasonable advance notice of such required disclosure.

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3. Obligations. Each party agrees to: (a) hold all Confidential Information in strict confidence; (b) not disclose Confidential Information to any third party without the prior written consent of the disclosing party; (c) not use Confidential Information for any purpose other than as necessary to perform its obligations under this Agreement; (d) protect Confidential Information using the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care; and (e) limit access to Confidential Information to those employees and agents who have a legitimate need to know and are bound by confidentiality obligations at least as restrictive as those contained herein.

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4. Survival. The obligations set forth in this Section 12 will survive termination of this Agreement for a period of five (5) years, except that obligations relating to trade secrets will survive for so long as such information remains a trade secret under applicable law.

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13. WARRANTIES AND DISCLAIMERS. THE SERVICES ARE PROVIDED "AS IS" AND COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. COMPANY DOES NOT WARRANT THAT THE SERVICES WILL MEET CUSTOMER'S REQUIREMENTS, OPERATE UNINTERRUPTED, OR BE ERROR-FREE. COMPANY SPECIFICALLY DISCLAIMS ANY WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF MACHINE LEARNING RESULTS OR OUTPUTS.

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14. INDEMNIFICATION

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1. Customer Indemnification. Customer will defend, indemnify, and hold harmless Wood Wide AI against any and all third-party claims, demands, suits, or proceedings ("Claims") and resulting damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to: (a) Customer's use of the Services, including any use by Authorized Users; (b) Customer Data, Customer Inputs, or any data processed through the Services; (c) Customer's breach of this Agreement or violation of applicable laws; (d) Customer's negligence, willful misconduct, or unauthorized use of the Services; (e) any decisions, actions, or business processes based on Service outputs or results; (f) Customer's integration of the Services with Customer's systems, third-party platforms, or other technologies; (g) any claim that Customer Data or Customer's use of Customer Data with the Services infringes third-party intellectual property rights; (h) Customer's failure to comply with the restrictions in Section 3 (Restrictions and Prohibited Uses); and (i) any claim arising from Customer's use of Early Access Features or beta functionality.

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2. Customer Indemnification of Carnegie Mellon. Customer shall defend, indemnify and hold harmless Carnegie Mellon, its trustees, officers, employees, attorneys and agents from and against all claims or demands made against any one or more of them (and any related losses, expenses and costs, including attorneys' fees and expenses) arising out of or relating to Customer's use or disposition of or act or omission regarding, the intellectual property, technology, information, products or materials furnished or provided hereunder and/or any goods or services which are based on or utilize any of the foregoing in whole or in part including but not limited to, any claims of product liability, personal injury (including, but not limited to, death), damage to property or violation of any laws or regulations including, but not limited to, claims of active or passive negligence.

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3. Wood Wide AI Indemnification. Wood Wide AI will indemnify Customer against claims that the Services, when used as authorized, infringe third-party intellectual property rights, subject to prompt notice and cooperation in defense. In the event of a claim, Wood Wide AI may (a) modify the Services, (b) replace the Services with substantially similar functionality, or (c) terminate the affected Services and refund any unused prepaid Fees. These remedies are Customer’s exclusive remedy for IP claims.

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4. Exclusions from Indemnification. Wood Wide AI's indemnification obligations shall not apply to: (a) any claim for which Customer has indemnification obligations under Section 13.1; or (b) any Early Access Features.

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15. LIMITATION OF LIABILITY. IN NO EVENT WILL COMPANY BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES, LOST PROFITS, LOSS OF DATA, OR COST OF REPLACEMENT SERVICES. WITHOUT LIMITING THE FOREGOING, COMPANY SHALL HAVE NO LIABILITY FOR: (a) DECISIONS, ACTIONS, OR BUSINESS PROCESSES BASED ON OUTPUT, PREDICTIONS, OR RESULTS; (b) INACCURATE, INCOMPLETE, BIASED, OR UNEXPECTED MACHINE LEARNING RESULTS; (c) FINANCIAL LOSSES ARISING FROM RELIANCE ON ALGORITHMIC RECOMMENDATIONS OR PREDICTIONS; (d) BUSINESS INTERRUPTION OR OPERATIONAL DELAYS CAUSED BY MODEL PERFORMANCE ISSUES; (e) REGULATORY NON-COMPLIANCE RESULTING FROM USE OF OUTPUT; (f) DAMAGES ARISING FROM CUSTOMER'S INTEGRATION OF SERVICES WITH CUSTOMER'S SYSTEMS OR THIRD-PARTY PLATFORMS; (g) ANY CLAIMS RELATED TO EARLY ACCESS FEATURES OR BETA FUNCTIONALITY; or (h) SERVICE INTERRUPTIONS, DATA LOSS, OR SECURITY INCIDENTS CAUSED BY THIRD-PARTY CLOUD INFRASTRUCTURE PROVIDERS, HOSTING SERVICES, OR OTHER TECHNOLOGY VENDORS. COMPANY'S TOTAL LIABILITY WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER IN THE 12 MONTHS PRECEDING THE CLAIM. THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION SHALL NOT APPLY TO CUSTOMER'S INDEMNIFICATION OBLIGATIONS TO CARNEGIE MELLON UNDER SECTION 14.2, WHICH SHALL BE UNLIMITED.

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16. USE OF CUSTOMER MARKS. Customer grants Wood Wide AI a limited license to use Customer's name, logo, and trademarks to identify Customer as a client and demonstrate the Services' capabilities, provided Wood Wide AI complies with Customer's reasonable trademark guidelines and ceases use upon Customer's written request.

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17. MODIFICATIONS. Wood Wide AI may modify this Agreement with notice to Customer. Modifications take effect immediately unless Wood Wide AI specifies otherwise. Customer's continued use constitutes acceptance of modifications.

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18. GENERAL PROVISIONS

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1. Governing Law and Disputes. This Agreement is governed by Delaware law. All disputes will be resolved through binding arbitration under AAA Consumer Arbitration Rules.

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2. Assignment. Customer may not assign this Agreement without Wood Wide AI's written consent. Wood Wide AI may freely transfer its rights.

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3. Carnegie Mellon Third-Party Beneficiary. Carnegie Mellon is an express third-party beneficiary of this Agreement with respect to any claims arising from or relating to the licensed technology incorporated in the Services. Customer acknowledges that Carnegie Mellon may enforce the provisions of this Agreement that relate to the protection of Carnegie Mellon's rights and interests.

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4. Reporting Obligations. Wood Wide AI may be required to provide certain information regarding Customer agreements to its technology licensors. Customer consents to Wood Wide AI providing such information as may be required under Wood Wide AI's licensing obligations, subject to the confidentiality provisions of this Agreement.

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5. Privacy. Wood Wide AI's collection and use of personal information in connection with the Services is described in Wood Wide AI's Privacy Policy, available at https://woodwide.ai/privacy-policy. By using the Services, Customer acknowledges that Customer has read and agrees to the Privacy Policy. Wood Wide AI may update the Privacy Policy from time to time, and Customer's continued use of the Services constitutes acceptance of any such updates.

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6. Export Compliance. Customer agrees to comply with all U.S. and foreign export laws and represents that Customer is not on any prohibited parties list or located in an embargoed country.

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7. Open Source Software. The Services may incorporate third-party open source software. To the extent required by applicable open source licenses, those licenses will apply to the open source components on a standalone basis.

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8. Government End-Users. Elements of the Services are commercial computer software. If Customer is a U.S. Government entity, use is restricted by the terms of this Agreement in accordance with applicable Federal Acquisition Regulations.

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9. Force Majeure. Neither party shall be liable for any failure or delay in performance under this Agreement due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet or telecommunications failures, and outages or failures of third-party cloud infrastructure providers, hosting services, or other critical technology vendors.

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10. Electronic Communications. Customer consents to receive communications from Wood Wide AI electronically, including via email to the address associated with Customer's account or through notices posted within the Services. Customer agrees that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

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11. Entire Agreement. This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements relating to the subject matter.

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Wood Wide AI, Inc. ("Wood Wide AI", "we", "our", or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes how we collect, process, retain, and disclose personal data about you when providing services to you through our website, cloud-based API services, and machine learning platform that link to this policy (our "Services"). This policy applies to our business customers ("Customers"), their authorized users ("Authorized Users"), and visitors to our website.

This policy applies only to information we collect:

• Through the Services.
• In communications, including email, text, chat, and other electronic messages, between you and the Services.

It does not apply to information collected by:

• Us through any other means, including on any other website operated by Wood Wide AI or any third party (including our affiliates and subsidiaries) that does not link to this policy; or 
• Any third party (including our affiliates and subsidiaries), including through any application or content that may link to or be accessible from or through the Services.

We may provide additional or different privacy policies that are specific to certain features, services, or activities.

Please read this policy carefully to understand our policies and practices regarding your information and how we treat it. By interacting with our Services or providing us with your information, you agree to the collection, use, and sharing of your information as described in this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy. Your continued use of the Services after we make changes as described here is deemed to be acceptance of those changes, so please check the policy periodically for updates. 

1. Children's and Minors' Data

Our Services are not intended for, and we do not knowingly collect any personal data from, children under the age of 16. Authorized Users must be at least 16 years old. If we learn we have collected or received personal data from a child under 16 years old without verification of parental consent, we will delete that information. We do not verify the age of users accessing the Services, and we disclaim any responsibility for access by minors. If you believe a minor has provided us with personal data, please contact us at privacy@woodwide.ai

2. The Personal Data That We Collect or Process

"Personal data" is information that identifies, relates to, or describes, directly or indirectly, you as an individual, such as your name, email address, or professional information.

The types and categories of personal data we collect or process include:

• Account and contact information, including name, email address, and other contact information you provide us.
• Professional information, including job title, role, company name, and LinkedIn profile URL. 
• Account history, including information about your subscription, account, and service usage.
• Device information, including your IP address, device identifiers, operating system and version, browser type, and other device information. 

If you are a California resident, to access our supplemental California privacy statement, visit the California-specific addendum at the end of this policy. 

We do not collect or process sensitive personal data, including protected health information, biometric data, government identification numbers, or payment card data through our Services. 

We also collect:

• Statistics or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal data. For example, we may aggregate personal data to calculate the percentage of users accessing a specific Services feature.
• Technical information. Technical information includes information about your internet connection and usage details about your interactions with the Services, such as log data, API call metadata, and error information.

If we combine or connect non-personal statistical or technical data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as personal information.

3. How We Collect Your Personal and Other Data

You Provide Information to Us

We collect information about you when you interact with our Services, such as when you create or update an account, subscribe to our Services, contact our support team, or communicate with us via email or other channels. 

Automatically Through Our Services

As you navigate through and interact with our Services, we may use analytics tools to collect information that may include personal data. Information collected automatically may include usage details, IP addresses, operating system, and browser type, and information collected through cookies, web beacons, and other tracking technologies including details of your interactions with our Services, such as traffic data, location data, logs, and other communication data, and which resources and Services features that you access and use.

We use Google Analytics to help us understand how users interact with our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. We use the information we get from Google Analytics only to improve our Services. Google Analytics collects only the IP address assigned to you on the date you visit our site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google's ability to use and share information collected by Google Analytics about your visits to our site is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.

4. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal data, to:

• Provide you with the Services and any contents, features, information, products, or services that we make available through the Services.
• Manage your account and  subscription.
• Fulfill any other purpose for which you provide it.
• Provide you with notices about your account or subscription, including expiration and renewal notices.
• Improve our Services, including by analyzing your information and creating aggregated, anonymized data derived from your information to develop, maintain, analyze, improve, optimize, measure, and report on our Services and their features. Our analysis includes the use of machine learning technology. We may use aggregated, anonymized insights to train and improve our models, but we do not share identifiable Customer Data (defined herein) with third parties for model training. 
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• Notify you when Services updates are available and about changes to any products or services we offer or provide though them.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

5. Who We Disclose Your Information To

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. 

We may also disclose personal data that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our organization and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Wood Wide AI, Inc’s  assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by Wood Wide AI, Inc. is among the assets transferred.
• To cloud infrastructure providers (such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform) that host and support our Services, subject to contractual obligations to protect your data.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal data:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our organization, our customers, or others. 

We may engage additional third-party service providers in the future to support our operations. Any such providers will be bound by contractual obligations to protect your data.

The categories of personal data we may disclose include account and contact information, professional information, account history, and device information.

6. Your Rights and Choices About Your Information

This section describes mechanisms you can use to control certain uses and disclosures of your information and rights you may have under state law, depending on where you live.

Google Analytics Opt-Out

You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

7. Information for Business Customers

Customer Data

When Customers submit data through our API for processing ("Customer Data"), Wood Wide AI processes that data on behalf of the Customer to provide the Services. The Customer's own privacy policy governs how the Customer collects and uses data from its end users. Wood Wide AI processes Customer Data in accordance with our Terms of Service and this Privacy Policy.

Customer Uploaded Data

Customers receive API keys to access the Services and may upload their own data ("Customer Uploaded Data"). Wood Wide AI does not access, monitor, or control Customer Uploaded Data. Customers retain full ownership and control over Customer Uploaded Data and are solely responsible for its content, accuracy, and compliance with applicable laws. Wood Wide AI disclaims all responsibility and liability arising from Customer Uploaded Data. Customers may delete Customer Uploaded Data at any time.

Authorized Users

If you are an Authorized User accessing the Services on behalf of a Customer, your employer or the organization that granted you access is responsible for how your personal data is collected and used in connection with the Services. Please refer to that organization's privacy practices for more information.

8. Your State Privacy Rights

Depending on your state of residency, you may have certain rights related to your personal data, including: 

• Access and Data Portability. You may confirm whether we process your personal data and access a copy of the personal data we process. To the extent feasible and required by state law, depending on your state, data will be provided in a portable format. Depending on your state, you may have the right to receive additional information and it will be included in the response to your access request.
• Correction. You may request that we correct inaccuracies in your personal data that we maintain, taking into account the information's nature and processing purpose.
• Deletion. You may request that we delete personal data about you that we maintain, subject to certain exception under applicable law.  
• Opt Out of Using Personal Data for Targeted Advertising, Profiling, and Sales. You may request that we do not use your personal data for these purposes.We do not sell personal data or use it for targeted advertising.

Important: The exact scope of these rights vary by state. There are also several exceptions where we may not have an obligation to fulfill your request. 

To exercise any of these rights, please contact us at privacy@woodwide.ai. To appeal a decision regarding a consumer rights request, please email privacy@woodwide.ai with "Appeal" in the subject line.

Some browsers and browser extensions support the Global Privacy Control (“GPC”) that can send a signal to process your request to opt out from certain types of data processing, including data "sales" as defined under certain laws. When we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting as required by applicable law.

9. How We Protect Your Personal Data

We use commercially reasonable administrative, physical, and technical measures designed to protect your personal data from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure. However, no website, system, electronic storage, or online service is completely secure, and we cannot guarantee the security of your personal data transmitted to, through, using, or in connection with the Services. Any transmission of personal data is at your own risk. 

The safety and security of your information also depends on you. You are responsible for taking steps to protect your personal data against unauthorized use, disclosure, and access. 

10. How We Retain Your Personal Data

We keep the categories of personal data described in this policy for as long as reasonably necessary to fulfill the purposes described or for as otherwise legally permitted or required, such as maintaining the Services, operating our organization, complying with our legal obligations, resolving disputes, and for safety, security, and fraud prevention. This means that we consider our legal and business obligations, potential risks of harm, and nature of the information when deciding how long to retain personal data. At the end of the retention period, personal data will be deleted, destroyed, or deidentified.

11. Changes to Our Privacy Policy

We may update this policy from time to time, and we will provide notice of any such changes to the policy as required by law. The date the privacy policy was last updated is identified at the top of the page. We will notify you of changes to this policy by updating the "last updated" date and posting the updated policy on the Services. You should check our Services periodically to see the current policy and any changes we have made to it.

12. Contact Information

To exercise your rights or ask questions or comment about this privacy policy or our privacy practices, contact us at: 

Wood Wide AI, Inc. 

6401 Penn Ave, Fl 3

Pittsburgh, PA 15206

privacy@woodwide.ai

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California Privacy Rights Addendum

Last reviewed: Jan 15, 2026

This California Privacy Rights Addendum ("Addendum") supplements the Wood Wide AI Privacy Policy and applies solely to residents of California. This Addendum is provided pursuant to the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, "CCPA"). Terms used in this Addendum have the meanings given in the CCPA unless otherwise defined.

The current text of the CCPA is available here: https://www.oag.ca.gov/privacy/ccpa

1. Categories of Personal Information Collected

In the preceding twelve (12) months, we have collected the following categories of personal information, as defined under the CCPA: (a) identifiers, such as name, email address, LinkedIn profile URL, and IP address; (b) commercial information, such as subscription records and service usage history; (c) internet or other electronic network activity information, such as interactions with our website and Services, and log data; and (d) professional or employment-related information, such as company name and job title. We collect this information directly from you, automatically through your use of the Services, and from third-party service providers that support our business operations. We use Google Analytics to collect certain usage information.

2. Use of Personal Information

We use the categories of personal information identified above for the business and commercial purposes described in our Privacy Policy, including to provide and improve the Services, communicate with you, manage your account and subscription, and for security and fraud prevention purposes.

3. Disclosure of Personal Information

In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose: (a) identifiers; (b) commercial information; and (c) internet or other electronic network activity information. We disclose personal information to our service providers, including Google Cloud Platform (our cloud infrastructure provider) and payment processors, and analytics providers, who are contractually obligated to use such information only for the purposes for which it was disclosed. We may engage third-party service providers in the future. 

4. Sale and Sharing of Personal Information

We do not sell personal information, as that term is defined under the CCPA. We do not share personal information for cross-context behavioral advertising purposes.

5. Sensitive Personal Information

We do not collect or process sensitive personal information, as defined under the CCPA. Our Terms of Service prohibit Customers from submitting sensitive personal information through the Services.

6. Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Retention periods vary based on the category of personal information and the purpose for which it was collected.

7. Your California Privacy Rights

If you are a California resident, you have the following rights under the CCPA:

Right to Know

You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected personal information, the business or commercial purposes for collecting personal information, and the categories of third parties with whom we share personal information.

Right to Delete

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.

Right to Correct

You have the right to request that we correct inaccurate personal information that we maintain about you.

Right to Opt Out of Sale or Sharing

You have the right to opt out of the sale of your personal information or the sharing of your personal information for cross-context behavioral advertising. Because we do not sell or share personal information for these purposes, no opt-out is necessary.

Right to Limit Use of Sensitive Personal Information

Because we do not collect or process sensitive personal information, this right does not apply to our processing activities.

Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, provide you with a different level or quality of goods or services, or suggest that you will receive a different price or level of quality for exercising your rights.

8. Exercising Your Rights

To exercise any of the rights described above, you may submit a verifiable consumer request by contacting us at privacy@woodwide.ai. You may also designate an authorized agent to make a request on your behalf by providing written authorization to the agent and verifying your identity with us. We will respond to verifiable consumer requests within forty-five (45) days of receipt, unless we require additional time, in which case we will notify you of the extension.

9. Verification

When you submit a request, we will take reasonable steps to verify your identity by matching the information you provide with the information we have on file. If we cannot verify your identity, we may request additional information from you.

10. Contact for More Information

If you have questions or concerns about our privacy practices or this Addendum, please contact us at privacy@woodwide.ai.

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European Economic Area And United Kingdom Privacy Addendum

Last reviewed: Jan 15, 2026

This European Economic Area and United Kingdom Privacy Addendum ("Addendum") supplements the Wood Wide AI, Inc. Privacy Policy and applies to individuals located in the European Economic Area ("EEA"), the United Kingdom ("UK"), and Switzerland (collectively, "Europe"). This Addendum is provided pursuant to the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the UK General Data Protection Regulation, and the Swiss Federal Act on Data Protection, as applicable. In the event of a conflict between this Addendum and the Privacy Policy, this Addendum shall control with respect to individuals located in Europe.

The current text of the GDPR is available here: https://gdpr.eu/ 

1. Data Controller

Wood Wide AI, Inc. is the data controller responsible for processing your personal data in connection with the Services. Our contact information is set forth at the end of this Addendum.

2. Legal Bases for Processing

We process your personal data only where we have a valid legal basis to do so under applicable law. The legal bases on which we rely include:

Performance of a Contract

We process personal data where necessary to perform our contractual obligations to you, including to provide the Services, manage your account and provide customer support.

Legitimate Interests

We process personal data where necessary for our legitimate interests or the legitimate interests of a third party, provided that such interests are not overridden by your rights and interests. Our legitimate interests include operating and improving the Services, communicating with you about the Services, ensuring the security and integrity of the Services, and using aggregated, anonymized insights to improve our machine learning models.

Compliance with Legal Obligations

We process personal data where necessary to comply with applicable legal obligations, such as responding to lawful requests from public authorities or retaining records as required by law.

Consent

In certain circumstances, we may process personal data based on your consent. Where we rely on consent, you have the right to withdraw your consent at any time by contacting us at privacy@woodwide.ai. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

3. Categories of Personal Data

We collect and process the following categories of personal data: (a) identity data, such as name and job title; (b) contact data, such as email address, company name, and LinkedIn profile URL; (c) account data, such as API credentials; (d) subscription data, such as subscription details and service usage history; (e) technical data, such as IP address, browser type, and log data; and (f) usage data, such as information about how you use the Services.

4. Special Categories of Personal Data

We do not collect or process special categories of personal data (as defined in Article 9 of the GDPR), including data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health, or data concerning sex life or sexual orientation. Our Terms of Service prohibit Customers from submitting such data through the Services.

5. International Data Transfers

Your personal data will be transferred to and processed in the United States, where Wood Wide AI is headquartered and where all data storage and processing occurs. The United States may not provide the same level of data protection as your home country. Where we transfer personal data from Europe to the United States, we rely on the following transfer mechanisms to provide appropriate safeguards: (a) Standard Contractual Clauses approved by the European Commission; and (b) any other lawful transfer mechanism under applicable data protection law. You may request a copy of the relevant transfer mechanism by contacting us at privacy@woodwide.ai.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When determining retention periods, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

7. Your Data Subject Rights

If you are located in Europe, you have the following rights under applicable data protection law:

Right of Access

You have the right to request confirmation as to whether we process your personal data and, if so, to request access to that data and information about how we process it.

Right to Rectification

You have the right to request that we correct any inaccurate personal data we hold about you and to have incomplete personal data completed.

Right to Erasure

You have the right to request that we delete your personal data in certain circumstances, such as where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent on which processing is based.

Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of our legitimate grounds.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible and where processing is based on consent or contract performance.

Right to Object

You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis for processing. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defense of legal claims.

Right to Withdraw Consent

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority in the EEA member state or UK country of your habitual residence, place of work, or place of the alleged infringement if you believe that our processing of your personal data violates applicable data protection law.

8. Exercising Your Rights

To exercise any of the rights described above, please contact us at privacy@woodwide.ai. We will respond to your request within one (1) month of receipt, unless we require additional time due to the complexity or number of requests, in which case we will notify you of the extension. We may request additional information from you to verify your identity before responding to your request.

9. Automated Decision-Making

We do not engage in automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you, without human intervention.

10. Subprocessors

We engage third-party service providers to process personal data on our behalf in connection with the Services. These subprocessors include cloud infrastructure providers (such as Amazon Web Services, Microsoft Azure, and Google Cloud Platform). We may engage additional subprocessors in the future. All subprocessors are contractually obligated to process personal data only in accordance with our instructions and to implement appropriate technical and organizational measures to protect personal data.

11. Contact Information

If you have questions or concerns about this Addendum or our privacy practices, or if you wish to exercise your data subject rights, please contact us at:

Wood Wide AI, Inc. 

6401 Penn Ave, Fl 3

Pittsburgh, PA 15206

privacy@woodwide.ai

12. Appointment of Representative

If we are required to appoint a representative under Article 27 of the GDPR or UK GDPR, our representative's contact information is: privacy@woodwide.ai. 

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